CUSTOM TRANSFERS ARTWORK POLICY

    1. Orders print standard 1-3 business days after the artwork has been approved (cut off is 12 p.m.) –
    2. Custom artwork is created proportionately according to the requested dimensions. Customers can request that artwork be stretched to fill the dimension area.
    3. DTF Michigan sends artwork proofs via email only.
    4. Customers must approve artwork through email.
    5. Customer must critically review spelling, size, artwork, transfer type, sheet size, and color(s) on all artwork proofs before approving it.
    6. It is the customer’s responsibility to review the artwork proof thoroughly. If for any reason the artwork is approved and later the customer realizes there were errors with the artwork, the customer is responsible to pay for the reprint.
    7. Revisions are defined as: change color(s); add color(s); slightly alter image/design; increase number of images; increase image size; change/add/subtract text.
    8. The first 2 revisions are FREE. Revisions, beyond the first 2, cost $20 per revision.
    9. Recreate artwork is defined as: exact logo recreation; scanned and/or traced artwork, typesetting text over 100 characters. Recreate artwork fee is $40.
    10. All orders are custom printed to customer specifications. DTF Michigan is not responsible for trademarks, copyrights, and/or license infringements on jobs printed for customers. Customers warrant authorization by trademark, copyright, and/or license owner prior to submitting order to DTF Michigan.

PAYMENT OPTION POLICY

    1. Payment methods available are Visa, MasterCard, Discover, American Express online when placing orders
    2. Payments are also accepted via phone through our customer service line 616-452-3941

PRICE POLICY

    1. Prices are subject to change without warning or notice.
    2. Additional charges may be applied to your order. Refer to the company prices.

SHIPPING POLICY

    1. Customers pay for shipping.
    2. Orders checked out together can ship together with one shipping charge (see how to under “read me”) if they qualify. Orders made the same day that do not qualify for combined shipping may ship separately or together with a separate shipping charge for each order.
    3. Standard shipping is UPS ground but USPS may be used for some addresses. Note on your order about priority shipping and we will call you with options and charges.
    4. DTF Michigan is not responsible for shipment delays caused by USPS/UPS. Orders will not be reprinted for no charge because of delayed shipping.
    5. DTF Michigan does not guarantee and is not responsible for damaged orders as a result of the negligence of USPS/UPS.
    6. USPS/UPS may not automatically insure each shipment. DTF Michigan encourages customers to purchase additional insurance in cases where the cost to replace the order is more than $100. DTF Michigan can purchase the additional insurance upon customer request with USPS/UPS at the time the shipment is processed.
    7. DTF Michigan does offer shipments that require a signature for an added fee. Please contact Customer service. We may require this for customers that have reported package theft.
    8. Drop shipping is available within the continental US. Drop shipping means we will ship your order to a different address other than the address on your account. There will be no invoice included. The return address will be yours. The receiver will not know where the package originated.

APPLICATION

Pressing instructions are on our website. We cannot accept responsibility for product failure based on improper application. . We suggest that an additional transfer be added to every order. This extra print can be used for a test before final production. Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure, which we do not control.

LIMITATION OF LIABILITY

The liability of DTF Michigan (whether under the theories of breach of warranty or contract, negligence, strict liability or product liability) for its goods and/or transfers shall be limited to, at the company’s option, repairing or replacing its goods and/or transfers found by DTF Michigan to be defective. DTF Michigan shall have no liability for damages of any kind arising from the selection, application, suitability or use of its goods and/or transfers by anyone. By the acceptance of our goods and/or transfers, you shall assume all liability for any damages which may result from use or misuse by you, your employees or by others. You shall indemnify the company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury.

PRIVACY POLICY

DTF Michigan has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.

DTF Michigan does not sell, share or distribute customer Information to any third party organization.

RETURN POLICY

DTF Michigan does not accept returns on ANY products.

DTF Michigan offers a one per customer – $1.00 single sample of the customers artwork to be printed on an 11″x12″ Film Transfer. We happily offer this sample with the intention to create customer satisfaction prior to a first order.